RingCentral a leading Global
Cloud-based Business VoIP Provider.
Message, Video, Phone, Contact Center, Connected
RingCentral a leading Global
Cloud-based Business VoIP Provider.
Message, Video, Phone, Contact Center, Connected
RingCentral: Your Unified Message, Video, and Phone Partner
RingCentral Inc is the industry’s leading provider of unified communications provider (message, video, phone), customer engagement, and contact center solutions for businesses worldwide. Its more flexible and cost-effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.
Voicera Analytics Private Limited (CloudPro Inc. subsidiary) with its Contact Center implementation expertise has partnered with RingCentral Inc to provide enterprise cloud communications, collaboration, and contact center solutions
Inbound Contact Center
Enable your agents to provide fast answers to customer questions
Skill-based Routing
Connect customers with the right agents and solve their problems the first time – no matter where they are.
Optimize agent schedules to minimize downtime and prevent long hold times for customers
Agent Management
Agent Management
Optimize agent schedules to minimize downtime and prevent long hold times for customers
Real-time insights
Improve sales and services with real-time reports, agent monitoring, and in-depth customer surveys.
Intelligently directing customer queries across a diverse range of service channels
Omnichannl Routing
Omnichannl Routing
Intelligently directing customer queries across a diverse range of service channels
Workforce Management
With workforce management and optimization tools keep your agents engaged and productive
Visualize your contact center performance, quicly make better business decisions with real time reports with simple to use dashboards
Reports & Dashboard
Reports & Dashboard
Visualize your contact center performance, quicly make better business decisions with real time reports with simple to use dashboards
Outbound Contact Center with Campaign Management
To Make Connection that Convert
Outbound Voice
Various types of dialers help you optimize your outreach strategy and reach your customers or prospects when it matters for them and your business.
Leverage the power of asynchronous messaging for continuous conversations so customers can start a conversation on the web and pick it up later on a mobile device.
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Facebook Messenger
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SMS + MMS
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Apple Business Chat
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Google’s Business Message
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Engage Messaging
Messaging
Messaging
Leverage the power of asynchronous messaging for continuous conversations so customers can start a conversation on the web and pick it up later on a mobile device.
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Facebook Messenger
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SMS + MMS
-
Apple Business Chat
-
Google’s Business Message
-
Engage Messaging