Five9 Agent Desktop
Provides Agents with all the
essential tools to create a Personalized Customer Experience in a simple and
user-friendly interface.
Five9 Agent Desktop
Provides Agents with all the
essential tools to create a Personalized Customer Experience in a simple and
user-friendly interface.
Solve customer problems by creating connected experiences.
Voicera Analytics Private Limited (CloudPro Inc. subsidiary) with a strategic technology partnership with Five9, a leading provider of the Intelligent Cloud Contact Center will provide its customers consulting and Contact Center as a Service (CCaaS) solution.
Five9 gives your agents and business real-time insights into your customers’ behaviour. Help your agents stay focused on your customers by connecting the dots.
Agent Desktop
Across all communication channels, provide agents with a clear picture of the customer’s journey, context, and history
Intuitive Desktop
Your agents work on a single screen using Five9 Agent Desktop Plus, allowing them to focus on the customer rather than their technology
Flexible Toolkit
The Five9 Agent Desktop Toolkit provides a robust framework of REST APIs, reference UIs, and other tools for embedding agent functionality in custom or third-party CRM systems
WFO Functionality
Increase productivity and performance by allowing agents to view schedules and adherence, request time off, review evaluations, and more without leaving their Desktop application.
Across all communication channels, provide agents with a clear picture of the customer’s journey, context, and history
Intuitive Desktop
Your agents work on a single screen using Five9 Agent Desktop Plus, allowing them to focus on the customer rather than their technology
Flexible Toolkit
The Five9 Agent Desktop Toolkit provides a robust framework of REST APIs, reference UIs, and other tools for embedding agent functionality in custom or third-party CRM systems
WFO Functionality
Increase productivity and performance by allowing agents to view schedules and adherence, request time off, review evaluations, and more without leaving their Desktop application.
Interactive Voice Response (IVR)
We enable and build your IVR, forms, and surveys into visual app like engagement to provide great customer experience
Visual IVR
Turn long and complex IVR prompts into visual, app-like mobile experiences to reduce IVR opt-outs and agent transfers. As a result, customers receive answers faster, and contact center are more efficient
Connecting Customers with Live Agents
IVR widgets can be embedded in mobile websites and offer callback and texting options including estimated wait times. Customers are more satisfied if they aren’t kept waiting.
Visual Customer Surveys
Visual Customer Feedback helps you capture accurate satisfaction feedback when customers are most responsive, allowing you to extend the voice of the customer throughout your business.
We enable and build your IVR, forms, and surveys into visual app like engagement to provide great customer experience
Visual IVR
Turn long and complex IVR prompts into visual, app-like mobile experiences to reduce IVR opt-outs and agent transfers. As a result, customers receive answers faster, and contact centers are more efficient
Connecting Customers with Live Agents
IVR widgets can be embedded in mobile websites and offer callback and texting options including estimated wait times. Customers are more satisfied if they aren’t kept waiting.
Visual Customer Surveys
Visual Customer Feedback helps you capture accurate satisfaction feedback when customers are most responsive, allowing you to extend the voice of the customer throughout your business.
Intelligent Virtual Agent (IVA)
Intelligent Virtual Agents (IVAs) help you automate routine and repetitive tasks, freeing your live agents to focus on higher value work.
Self Service First
Self-service options are preferred more often than live customer service. Offer this option with IVAs and solve problems efficiently.
Reduce Costs with Virtual Agent
IVR widgets can be embedded in mobile websites and offer callback and texting options including estimated wait times. Customers are more satisfied if they aren’t kept waiting.
Ensure Contact Center Compliant
Using virtual agents Contact Center can protect from revealing sensitive customer data to human agents, thus preventing violations, penalties and being compliant.
Intelligent Virtual Agents (IVAs) help you automate routine and repetitive tasks, freeing your live agents to focus on higher value work.
Self Service First
Self-service options are preferred more often than live customer service. Offer this option with IVAs and solve problems efficiently.
Connecting Customers with Live Agents
IVR widgets can be embedded in mobile websites and offer callback and texting options including estimated wait times. Customers are more satisfied if they aren’t kept waiting.
Visual Customer Surveys
Using virtual agents Contact Centers can protect from revealing sensitive customer data to human agents, thus preventing violations, penalties and being compliant.
Five9 advantages of having a Cloud Contact Center
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Automated Call Distributor — use skills based routing, outbound dialers, and voice self-service
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Multi-channel tools for social channels, chat, email, mobile, and phone
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Intelligent technology layer with NLP, business rules, routing engine, and representative assistance tools
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Sophisticated management applications — dedicated supervisor tools for coaching and monitoring
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Live and historical reporting, recording, and quality control
-
Scalable, secure, compliant, and trusted platform
-
Automated Call Distributor — use skills based routing, outbound dialers, and voice self-service
-
Multi-channel tools for social channels, chat, email, mobile, and phone
-
Intelligent technology layer with NLP, business rules, routing engine, and representative assistance tools
-
Sophisticated management applications — dedicated supervisor tools for coaching and monitoring
-
Live and historical reporting, recording, and quality control
-
Scalable, secure, compliant, and trusted platform
With our years of expertise in Contact Center technology practice, we can help you in consulting, build and setting up the Cloud Contact Center for your business.