Avaya OneCloud to Orchestrate the right Contact Center Solutions with Unified Communications – Provides great Customer Experience (CX)
All together to deliver one effortless, total experience.
Avaya OneCloud to Orchestrate the right Contact Center Solutions with Unified Communications – Provides great Customer Experience (CX)
All together to deliver one effortless, total experience.
Great Experience are Made Easy with Avaya OneCloud™
CloudPro Inc has over two decades of Contact Center domain experience and brings various services to provide great Customer Experience (CX) in partnership with Avaya. Voicera Analytics has great pool of Avaya experienced professionals who can orchestrate the right contact center and provide great customer experience solutions to satisfy your business requirements.
Avaya OneCloud Contact Center as a Service (CCaaS)
The Avaya OneCloud solution is customized to meet the needs of businesses seeking to transform to a cloud-enabled, feature-rich unified communications or contact center environment with no requiring large upfront investments or a limitation on capacity.
Take advantage of CloudPro Inc with extensive experience, certified technical experts and having products developed for Contact-Center to scale your organization on cloud services and provide your customers with great experience.
Avaya OneCloud provides customers following options with flexibility to implement solutions the way they want via public, private, hybrid, subscription, or managed service models.
The Avaya CCaaS offers multiple customer experiences, CRM capabilities, self-service options, intelligent automation, analytics, and workforce engagement tools. We offer you a best-in-class custom contact center solution whether you are a small business, mid-size business, or enterprise with multiple locations with Avaya CCaaS.
Solutions provided on Avaya OneCloud CCaaS
Automation & Self Service
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Chatbots and voice bots
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Interactive voice response
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Speech attendant
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Proactive outreach
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Biometrics and security
Multiexperience Contact Center
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Agent Desktop
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Campaign Management
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CRM Integrations
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Omni channel, Chat, SMS, Voice, Email and Social
Artificial Intelligence
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AI Virtual Assistance
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AI Agent Assist
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Conversational Intelligence
Automation & Self Service
-
Chatbots and voice bots
-
Interactive voice response
-
Speech attendant
-
Proactive outreach
-
Biometrics and security
Multiexperience Contact Center
-
Agent Desktop
-
Campaign Management
-
CRM Integrations
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Omni channel, Chat, SMS, Voice, Email and Social
Artificial Intelligence
-
AI Virtual Assistance
-
AI Agent Assist
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Conversational Intelligence
Avaya OneCloud Unified Communication as a Service (UCaaS)
Avaya OneCloud Unified Communication as a Service (UCaaS) gives employees, departments to inter-communicate with team collaboration capabilities to work together and accomplish tasks from anywhere.
You can equip your team with all the tools they need to get the job done with UCaaS solutions that allow users to communicate from anywhere on any device, and to complete tasks more effectively than ever before.
Avaya OneCloud UCaaS solutions include:
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Calling and messaging
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Conference and meetings
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Avaya spaces and collaboration
Avaya OneCloud Communication Platform as a Service (CPaaS)
Avaya OneCloud CPaaS enables partners / customers to build their own applications or enhance the current contact center environment. Voicera Analytics with its strong technical expertise can build your organizations contact center on this platform the way your business wants.
Features and functions on Avaya OneCloud CPaaS
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Voice and Messaging
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Call recording and transcription
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SIP integration
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Audio conferencing background audio customization and voice changer
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Google Contact Center AI integration with just one click
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Automated speech recognition and text-to-speech
With our years of expertise in Contact Center technology practice, we can help you in consulting, build and setting up the Cloud Contact Center for your business.