Take your Contact Center to the next level with Automation
Robotic Process Automation (RPA) in Contact Center for Better Customer Experience (CX)
Take your Contact Center to the next level with Automation
Robotic Process Automation (RPA) in Contact Centers for Better Customer Experience (CX)
Voicera Robotic Process Automation (RPA)
Voicera Robotic Process Automation (RPA) in partnership with Automation Anywhere does Contact Center Process automation that uses attended or unattended bots to automate repetitive, tedious, and time-consuming back-end office tasks while agents can focus on high-value tasks.
The latest industry trends reflect that Contact Center will transform into experience hubs soon as they remain the face and voice of Banking, Finance, Insurance, Hospitality, Healthcare, and many other sectors.
Robotic Process Automation (RPA) Popular use cases
Paperless back office
Automate and streamline manual, repetitive tasks using unattended bots. For example, data collection and reporting, onboarding, managing orders, calculating payroll amounts, etc.
Use attended software bots to assist human workers to improve the quality and speed of responsiveness to customers and other stakeholders.
Front-office support
Front-office support
Use attended software bots to assist human workers to improve the quality and speed of responsiveness to customers and other stakeholders.
Self-service Virtual Agent
Use intelligent chatbots and interactive voice response to answer questions and handle simple tasks without human intervention.
Use built-in Optical Character Recognition (OCR) to extract structured data from unstructured content to improve the accuracy and speed of document processing.
Document Processing
Document Processing
Use built-in Optical Character Recognition (OCR) to extract structured data from unstructured content to improve the accuracy and speed of document processing.