Computer telephony integration (CTI) is essential to deliver an excellent customer experience, by allowing contact center agents to providing quick access to customer history and improves productivity and efficiency by automating agent desktop interactions.

With a rich knowledge in Contact Center and CTI, Voicera Analytics help customers linking the contact center’s telephony systems to business applications and software to have more control over call management, with a variety of functions include, screen pop, phone controls, call transfer and routing, click to call, auto dialers. calls in queue, and trigger various applications based on inbound calls for customer business needs