Voicera Consulting to migrate from onpremise and deployment to right intelligent Cloud Contact Center Platform

With more than two decades of Contact Center Experience – You can Trust us for migrating your legacy On-Premises Contact Center to a Cloud Contact Center

Contact Center that are on-premises or legacy are based on inflexible and proprietary platforms they require custom hardware and software deployments. Companies can realize the benefits of these Contact Center only if they invest heavily in professional services or have technical staff trained on the platform. When using on-premises contact center, development & deployment is lengthy, and enhancements can take many months. This infrastructure wasn’t designed to keep up with disruptive changes in consumer behaviour.

Voicera On-Premises to Cloud Contact Center Consulting

Voicera Consulting will help you to choose and setup the right Intelligent Cloud Contact Center that can provide Stellar Customer Service.

Omni Channel customer communication comes together with continuity across voice, email, SMS, webchat, video, and social media

Skills-based routing places issues with the right agents.
A single interface simplifies the agent experience.
Get unified reporting across channels.

Manage your traffic with automated adjustments and provide personalized service and proactive communication.

Screen pops allow agents to tailor their service.
Speech-enabled IVR lets customers serve themselves.
Robust outbound dialers maximize agent to customer connections.

Manage your traffic with automated adjustments and provide personalized service and proactive communication.

Screen pops allow agents to tailor their service.
Speech-enabled IVR lets customers serve themselves.
Robust outbound dialers maximize agent to customer connections.

Handle high call volumes with self-service interactive voice response (IVR) and let IVAs manage the routine things, so that your live agents can take the calls that need a more human touch