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Voicera | Experts in Cloud Telephony, Customer Engagement Platforms and CX Solutions

Call Recordings and Speech Analytics

Call Recordings and Speech Analytics

Businesses need to analyze the problem areas in the processes and improve the quality of services. To provide high quality customer service, we leverage our expertise in call recording and sentiment analysis solution in helping businesses retain customers and grow their business.

With our feature rich CSAT applications across channels, we provide a detailed dashboard integrated with Work Force Optimization (WFO) / Work Force Management (WFM).

With our connectors for leading cloud telephony providers, we have helped organizations to build a custom solution to feed recordings and metadata to call analysis platform of their choice.