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Voicera | Experts in Cloud Telephony, Customer Engagement Platforms and CX Solutions

Auto Attendant

Auto attendant

Auto attendant is a futuristic automated phone system built on RingCentral Office that handles calls to your main company number. Use our Auto Attendant solution to welcome callers with a warm custom greeting, ensure all calls are properly answered and routed to provide a better experience for your customers. Route callers to the dial-by-name directory so the caller can reach the appropriate destination, an employee or department. Our solution is fully customizable as per the company needs. Here is what the solution offers but not limited.

  1. Forward Calls to an outside line (USA or anywhere across the globe), any extension, or voicemail.
  2. Set rules to provide special handling of calls with specific caller ID information.

The organization can create a phone number for a special promotion and set rules so that the caller will hear a relevant greeting and set of options